To ensure that disabled people have full access to our services and offers, the Tourist Service Center was redesigned into a barrier-free area a few years ago.
The shopping area is at the level of the City Hall platform and can be reached by lift from the new bus stop at Rheinstrasse.
Tactile paving guides visitors from the "Am Brand" shopping mall to the entrance of the Tourist Service Center. The shopping area is designed so that wheelchair users can move around freely, and there are extra low shop counters. More information about barrier-free Mainz and a city guide in Braille (on loan against a deposit) are available at our counter. Special guided tours of the city for people with disabilities make Mainz accessible for everybody. Specially trained personnel ensure that visitors get any assistance they might require.
The Tourist Service Center offers an attractive range of souvenirs and provides competent tourist advice. Visitors can pick up brochures on sights, excursions, and events in Mainz and its hinterland, buy tickets for cultural events, book rooms and guided tours, or make the most of one of our attractive city break packages.
The online city map shows the locations of the public toilets for people with a disability. Toilets for disabled people:
In the Neustadt district:
Frauenlobstrasse (near the New Synagogue and Christ Church)
Goetheplatz (near the main railway station)
Erthalstrasse (opposite the main railway station)
Along the Rhine:
At Hilton Hotel
Kaiserstrasse 30 (near Electoral Palace)
In the Oberstadt district:
Volkspark (minigolf course)
Volkspark (roller-skating rink)
Eisgrubweg – near St. Stephen's (church with Chagall windows)
In the city centre:
Kronberger Hof (EU key required) (near the State Theatre)
Badergasse 1 A (old city centre, near Frankfurter Hof)
Heugasse (near the cathedral)
mainzplus CITYMARKETING GmbH is the marketing organisation for the conference centres of Rheingoldhalle and Electoral Palace. Rheingoldhalle is a congress centre located on the Rhine. It is physically connected to Hilton Hotel Mainz and is the ideal venue for large national and international conferences, trade fairs, and other events such as concerts and entertainment shows. Rheingoldhalle is fully wheelchair-accessible. Tactile paving leads visitors with disabilities to the main entrance, and a tactile model of the venue enables blind people to find their way around the centre. There is also a barrier-free toilet (adjustable in height, with gurney).
The Electoral Palace dating from the 17th century is one of the most beautiful Renaissance palaces of Europe. Given its status as a protected monument, only parts of the building could be made barrier-free. The entrance at Dieter-von-Isenburg-Strasse is level with the street pavement and has automatic doors. All rooms that are wheelchair-accessible can be reached by lift, and there are also barrier-free toilets. Due to its splendour and special charm, the palace is a popular venue for cultural events, conferences, and galas.
Monday - Saturday from 10 am - 6 pm
You can reach us by phone at:
+49 (0) 6131 - 242 888
If you have any questions about the tickets you have bought from us, please contact: