Incl. mandatory information in accordance with Art. 13 EU General Data Protection Regulation (GDPR)
We appreciate your interest in our homepage and company. Despite careful checks on content, we cannot accept liability for external links to third-party content. The protection of your private data in its collection, processing and use in connection with your visit to our homepage is an important matter for us. Your data will be protected in the context of the statutory provisions. Below you will find information on which data is collected during your visit to the homepage and how this is used:
Every visit to our homepage and every access of one of the files in the homepage is logged. Data is saved for internal system-related and statistical purposes. Logged are: the name of the accessed file, the date and time of the access, the amount of data transferred, reports on successful access, web-browser and requesting domain. In addition, the IP addresses of the requesting computer is logged. Further personal data is collected only if you provide this voluntarily, for example in connection with an enquiry for registration or agreement.
Legal basis for our services is Art. 6 paragraph 1 (b) GDPR. The processing of data for the purposes of informing you from time to time about our products and services (advertising and market research) is based of Art. 6 paragraph 1 (f) GDPR (for the protection of our legitimate interests). The processing of log data to ensure proper operation of the website is also on this legal basis.
We need the provision of your personal data in the marked mandatory fields for contract acquisition. Failing to complete the mandatory fields will prevent the conclusion of a contract.
When you buy an event ticket, you leave our homepage and are redirected to the ztix service provider.
If you have provided us with personal data, we use this only for the purpose stated, e.g. for answering your enquiry, processing contracts concluded with you and for technical administration. Your personal data is passed on or otherwise transferred to third parties if this is necessary for the processing of the contract – e.g. passing on order details to delivery services – or for billing purposes, or if you have provided your consent. You have the right at any time to revoke any consent provided with future effect. In addition, we commission IT service providers.
The saved personal data will be deleted if you revoke your consent for the retention of the data, if knowledge of the data is no longer needed to fulfil the purposes for which the data was saved, or when retaining the data is not permissible for other legal reasons (taking the statutory retention periods into consideration).
If you no longer want to subscribe to our service newsletter (Concerts and ABO International Pianists, etc.), please inform us of this by email to info(at)frankfurter-hof-tickets.de. We will then immediately delete your data.
On request, mainzplus Citymarketing will inform you in accordance with the applicable legal provisions if and which data about you is retained by us. In addition, you have the right to correction, deletion, restriction or objection to the processing as well as to data portability. You can also exercise your right to object to advertising.
The lawfulness of the processing carried out on the basis of the consent up to the point of the revocation is not affected by the withdrawal of such consent.
You have the right to appeal to a data protection supervisory authority in accordance with Art. 77 GDPR.
We also use Google Analytics to analyse data from AdWords and the Double-Click cookie for statistical purposes. If you do not want this, you can disable it using the ads preferences manager: http://www.google.com/settings/ads/onweb/?hl=en-GB.
You can prevent the collection of data through Google Analytics by clicking on the following link. This will place an opt-out cookie on your computer that will prevent future collection of data when you visit the website: Disable Google Analytics
We make every effort using all technical and organisation possibilities to store your personal data in such a way that it cannot be accessed by third parties. In communicating by email, we cannot guarantee complete data security so we recommend sending confidential information by post.
Contact for questions on data privacy
mainzplus CITYMARKETING GmbH
c/o Mainzer Stadtwerke AG
Michael Seibel, Data Protection Officer
Brückenturm, Rheinstraße 55
Mo.-Fr. 09:00 am - 05:00 pm
Summer: April 1 - 31 October
Sa. 10:00 am - 04:00 pm
Winter: 01 November - 31 March
Sa. 10:00 am - 03:00 pm
phone: +49 (0)6131-242888
Landesmuseum, Große Bleiche 49-51
Tu. 10:00 am - 08:00 pm
We.-Su. 10:00 am - 05:00 pm
phone: +49 (0)6131-2857-191