Privacy policy

Incl. mandatory information in accordance with Art. 13 EU General Data Protection Regulation (GDPR)

We appreciate your interest in our homepage and company. Despite careful checks on content, we cannot accept liability for external links to third-party content. The protection of your private data in its collection, processing and use in connection with your visit to our homepage is an important matter for us. Your data will be protected in the context of the statutory provisions. Below you will find information on which data is collected during your visit to the homepage and how this is used:

1. Collection and processing of data

Every visit to our homepage and every access of one of the files in the homepage is logged. Data is saved for internal system-related and statistical purposes. Logged are: the name of the accessed file, the date and time of the access, the amount of data transferred, reports on successful access, web-browser and requesting domain. In addition, the IP addresses of the requesting computer is logged. Further personal data is collected only if you provide this voluntarily, for example in connection with an enquiry for registration or agreement.

Legal basis for our services is Art. 6 paragraph 1 (b) GDPR. The processing of data for the purposes of informing you from time to time about our products and services (advertising and market research) is based of Art. 6 paragraph 1 (f) GDPR (for the protection of our legitimate interests). The processing of log data to ensure proper operation of the website is also on this legal basis.

We need the provision of your personal data in the marked mandatory fields for contract acquisition. Failing to complete the mandatory fields will prevent the conclusion of a contract.
When you buy an event ticket, you leave our homepage and are redirected to the ztix service provider.

2. Use and disclosure of personal data

If you have provided us with personal data, we use this only for the purpose stated, e.g. for answering your enquiry, processing contracts concluded with you and for technical administration. Your personal data is passed on or otherwise transferred to third parties if this is necessary for the processing of the contract – e.g. passing on order details to delivery services – or for billing purposes, or if you have provided your consent. You have the right at any time to revoke any consent provided with future effect. In addition, we commission IT service providers.

The saved personal data will be deleted if you revoke your consent for the retention of the data, if knowledge of the data is no longer needed to fulfil the purposes for which the data was saved, or when retaining the data is not permissible for other legal reasons (taking the statutory retention periods into consideration).

If you no longer want to subscribe to our service newsletter (Concerts and ABO International Pianists,  etc.), please inform us of this by email to info(at)frankfurter-hof-tickets.de. We will then immediately delete your data.

3. Right to information

On request, mainzplus Citymarketing will inform you in accordance with the applicable legal provisions if and which data about you is retained by us. In addition, you have the right to correction, deletion, restriction or objection to the processing as well as to data portability. You can also exercise your right to object to advertising.

The lawfulness of the processing carried out on the basis of the consent up to the point of the revocation is not affected by the withdrawal of such consent.
You have the right to appeal to a data protection supervisory authority in accordance with Art. 77 GDPR.

4. Website statistics

This website uses Google Analytics, a Web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "Cookies", text files that are stored on your computer and enable analysis of your use of the website. The information generated by the cookie about your use of this site is generally transmitted to a Google server in the USA and stored there. In case of activation of IP anonymisation on this Web site, your IP address is shortened by Google within Member States of the European Union or in other States party to the agreement on the European economic area. The full IP address is transferred to a Google server in the USA and truncated there only in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports about the website activities and to provide further services to the website operator related to website activity and internet usage. The IP address transmitted from your browser as part of Google Analytics will not be matched with other data from Google. You can refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use all functions of this website to the full extent. Furthermore, you can prevent Google’s collection of data associated with your use of the website via cookies (including your IP address) and the use of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB.

We also use Google Analytics to analyse data from AdWords and the Double-Click cookie for statistical purposes. If you do not want this, you can disable it using the ads preferences manager: http://www.google.com/settings/ads/onweb/?hl=en-GB.

You can prevent the collection of data through Google Analytics by clicking on the following link. This will place an opt-out cookie on your computer that will prevent future collection of data when you visit the website: Disable Google Analytics

More information on the terms of use and data privacy policy can be found at www.google.com/analytics/terms/gb.html or at policies.google.com. We point out that Google Analytics has been extended on this website with the “anonymizeIP;” code to guarantee the anonymous collection of IP addresses (so-called IP masking).

Security note:

We make every effort using all technical and organisation possibilities to store your personal data in such a way that it cannot be accessed by third parties. In communicating by email, we cannot guarantee complete data security so we recommend sending confidential information by post.

Contact for questions on data privacy
mainzplus CITYMARKETING GmbH
c/o Mainzer Stadtwerke AG
Michael Seibel, Data Protection Officer
Rheinallee 41
55118 Mainz

Tourist Service Center

Brückenturm, Rheinstraße 55
Mo.-Fr. 09:00 am - 05:00 pm
Sa. 10:00 am - 03:00 pm
phone: 06131-242888

tourist(at)mainzplus.com

www.mainz-tourismus.com

Landesmuseum, Große Bleiche 49-51
Tu. 10:00 am - 08:00 pm
We.-Su. 10:00 am - 05:00 pm
phone: 06131-2857-191

www.landesmuseum-mainz.de