mainz STORE / Tourist Info

The new mainz STORE is located in the heart of the city centre, directly on Domplatz. The extensive amount of information offered is not only limited to international tourists and visitors: people from Mainz are also welcome.

Aside from providing standard tourist information, the mainz STORE also houses a vinotheque with wines from Mainz, the Rhein Hessen region, and the whole of Rhineland-Palatinate, as well as a shop with souvenirs and specialities from Mainz. A special feature is the “mainzgefühl-Experience”, an interactive exhibition room full of fun discoveries about the typical Mainz way of life, characterised by its sociability, openness, and warmth.

The new online shop also offers all sorts of Mainz products.

Make use of all our services:

  • Brochures and maps
  • Competent advice and tips for excursions
  • Guided city tours
  • Package deals for solo and group travellers
  • Hotel room arrangements
  • A wide range of souvenirs
  • Ticket sales
  • A vinotheque
  • The mainzgefühl Experience
  • An online shop
  • And much more…

To ensure that disabled people have full access to our services and offers, the Tourist Service Center was redesigned to be a barrier-free area a few years ago.
The shopping area is at the same level as the City Hall platform and can be reached by lift from the new bus stop at Rheinstrasse.
Tactile paving from the "Am Brand" shopping mall to the entrance of the Tourist Service Center serves as a guide for visitors. The shopping area is designed so that wheelchair users can move around freely and there are extra low shop counters. More information about barrier-free Mainz and a city guide in Braille (on loan against a deposit) are available at our counter. Special guided tours of the city for people with disabilities make Mainz accessible for everybody. Specially trained personnel make sure that visitors get any assistance they might require.

The Tourist Service Center offers an attractive range of souvenirs and provides competent tourist advice. Visitors can pick up brochures on sights, excursions and events in Mainz and its hinterland, buy tickets for cultural events, book rooms and guided tours, or make the most of one of our attractive city break packages.



Click here or scan the QR code and download the free MAINZ app!

mainz STORE / Tourist Information at Markt 17 (Domplace)


Monday - Saturday from 10 am - 6 pm
Sundays closed



You can reach us by phone at:

+49 (0) 6131 - 242 888

If you have any questions about the tickets you have bought from us, please contact: